You’ll receive a tracking code as soon as your order ships. Please note, tracking codes are not available for sticker orders.

For non-personalized items, if you aren’t completely satisfied with your order, you can return it within 30 days of purchase. The item must be unused and in the same condition as it arrived. Once the return is received and approved, we will issue you a refund. To begin a return, please contact us.

For personalized items, due to the unique and custom nature of these products, we’re unable to offer refunds or exchanges, as each piece is based on artistic interpretation. If you have an issue with your personalized order, please reach out to us, and we'll do our best to help.

Every design is a unique creation that captures your dog’s essence, combining advanced technology with skilled craftsmanship. Our process begins with our specially trained AI, which generates several initial concepts of your dog. The design is then digitally refined by hand to perfect every detail. Embroidered products go through a process called digitization, where thousands of stitches are planned before machine embroidery. For printed products, the design is prepared for high-quality printing. Each step is thoughtfully crafted to create a personalized piece just for you.

Some products are made to order and typically take 2-4 weeks. For custom, one-of-a-kind items, you can expect to receive your order within 3-6 weeks. We’ll keep you updated on the status of your order and notify you once it’s on its way.

To pause or cancel your subscription, visit the manage subscription page

Yes, you can order multiple items with the same design! A 20% discount will be automatically applied to each additional personalized item at checkout.

If you’d like to order more items with a previous design, just include your original order number or the email address associated with it. Then, use the discount code FRIENDSFUREVER at checkout to get 20% off of your personalized order.

If you'd like a new design, simply place your order as you did originally.

We’re currently offering a limited set of products, but we plan to expand our offerings over time. If you’re interested in a custom color or product, please reach out to us, and we’ll be happy to discuss your options.

Once your order is placed, we get to work right away! If you need to make changes, reach out to us ASAP. If your order hasn’t gone into production yet, we’ll do our best to update it for you!

Yes! You can purchase a gift card here.

We’d love to hear your thoughts! If you’d like to provide feedback on your purchase, simply contact us. Your input helps us improve!

At this time, we’re unable to offer international shipping due to its complexities. However, we hope to make it available in the future!

We’d love to help! Contact us, and we’ll do our best to answer your question.