Frequently Asked Questions
Sticker Club
How can I manage my subsription?
To pause or cancel your subscription, visit the manage subscription page
Shipping
Do you ship internationally?
At this time, we’re unable to offer international shipping due to its complexities. However, we hope to make it available in the future!
Can I track my order?
Once your order is shipped, you’ll receive an email with tracking information. You can use this to follow your coffee’s journey and know exactly when to expect it. Please note: Sticker orders are shipped via standard mail.
Returns
What’s your return policy?
We want you to love your RUFF goodies, but if something doesn’t work out, here’s what you need to know:
Non-Personalized Items
You can return non-personalized items within 30 days of receiving them. To be eligible, the item must be unused and in the same condition as when it arrived. Once your return is received and approved, we’ll issue a refund (shipping fees are non-refundable). Keep in mind it may take some time for the refund to appear in your account.
To start a return, just contact us—we’re here to make it easy!
Personalized Items
Because personalized items are crafted uniquely for you, they can’t be returned or exchanged. Each piece reflects a custom design process and artistic interpretation.
However, we want you to be thrilled with your order. If there’s an issue with your personalized item, please reach out, and we’ll work with you to find a solution.
Still have questions? We’re happy to help—just let us know!